Computer Support Technician
Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.
Candidates are asked to self-declare when applying to this hiring process.
City: Within a National Research Council Office across Canada
Organizational Unit: Client Service Centre
Classification: CS-1
Tenure: Term
Duration: 2 years with the possibility of extension or becoming continuing
Language Requirements: Various linguistic profiles
Work Arrangements: Due to the nature of the work and operational requirements, this position will require full-time physical presence at the at the NRC work location identified.
Assignments and secondments may be considered according to NRC's policies.
** COLLECTIVE STAFFING: A pool of qualified candidates will be established for a one-year period and will be used to staff Computer Support Technician positions of various tenures and various linguistic profiles (English, Bilingual Imperative BBB/BBB and CBC/CBC). This process is to address NRC's current and future organizational needs.
Discover the possible
Anything is possible at the National Research Council (NRC). As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.
At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.
The Role
We are looking for a Computer Support Technicians to support our Client Service Centre. The Computer Support Technician would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.
The successful candidate will provide clients with IT support services for distributed computers within NRC. This person will implement and troubleshoot the hardware and software services provided to the clients. In addition, the incumbent will assist the CSC branch members to improve the general operating efficiency; edit and maintain documentation; perform inventory; maintain networked hardware, software; provide IT support to computer and network users; desktop and network software and management tools.
Screening Criteria
Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:
Education
Bachelor degree in Computer Science from a recognized University or a Technical College diploma in Computer Science or related field.
An equivalent combination of education and direct experience may be considered.
For information on certificates and diplomas issued abroad, please see Degree equivalency
Experience
- Experience of MS Office suite.
- Basic* experience in networking concepts TCP/IP Protocol.
- Experience in supporting Microsoft desktop operating systems in Windows 10.
- Experience installing, configuring and maintaining the desktop hardware, software and peripherals.
- Preference may be given to people who have prior experience with Mac and/or Linux.
*Basic – a few months and up to 2 years
Condition of Employment
Level II (Secret)
A Secret clearance must be obtained within 12 months of employment.
Language Requirements
Assessment Criteria
Candidates will be assessed on the basis of the following criteria:
Technical Competencies
- Knowledge of Microsoft desktop operating systems (Windows 10) and with tools such as MS Office Suite 2021 and Office 365.
- Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients and other team members.
- Basic knowledge of TCP/IP suite of protocols.
- Knowledge of troubleshooting techniques relating to desktop computers, desktop peripherals and network printers.
- Ability to prioritize work.
- Ability to work independently in an unsupervised environment.
- Knowledge of Mac and/or Linux may be considered an asset.
Behavioural Competencies
- Technology support - Client focus (Level 2)
- Technology support - Communication (Level 2)
- Technology support - Conceptual and analytical ability (Level 1)
- Technology support - Initiative (Level 2)
- Technology support - Results orientation (Level 1)
- Technology support - Teamwork (Level 2)
Competency Profile(s)
For this position, the NRC will evaluate candidates using the following competency profile(s): Technology Support
Compensation
Salary under review
From $58,632 to $75,385 per annum.
In addition, the incumbent who meets the language requirements will receive the Bilingualism Bonus of $800 per year.
An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $139 per month.
NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.
Notes
- Relocation assistance will be determined in accordance with the NRC's directives.
- These positions are being advertised internally and externally simultaneously; however, first consideration will be given to internal NRC applicants.
- A pre-qualified list may be established for similar positions for a one year period.
- Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
- The incumbent must adhere to safe workplace practices at all times.
- We thank all those who apply, however only those selected for further consideration will be contacted.
Please direct your questions, with the requisition number (22885) to:
E-mail: NRC.NRCHiring-EmbaucheCNRC.CNRC@nrc-cnrc.gc.ca
Telephone: 343-990-8002
Closing Date: 25 October 2024 - 23:59 Eastern Time
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