Client Engagement Advisor

Priority will be given to the following designated employment equity groups: Women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.


* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.


City: Toronto, GTA, Vancouver, Calgary and within a National Research Council Office across Canada 

Organizational Unit: Industrial Research Assistance Program 

Classification: RCO 

Tenure: Various Tenures 

Language Requirements: Various 


Work Arrangements: Due to the nature of the work and operational requirements, this position will require some physical presence at the NRC work location identified, in the form of a hybrid work arrangement (a combination of working onsite and offsite). 


Note: This process is to staff 4 positions within the specified locations; and to create a pool of qualified candidates across Canada.



The NRC Advantage

Great Minds. One Goal. Canada's Success.


The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.


At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system.  We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.


Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.


We are looking for a Client Engagement Advisor to support our Industrial Research Assistance Program’s (IRAP) Client Enablement team. The Client Engagement Advisor would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.


As a Client Engagement Advisor you are an experienced professional who is enthusiastic about using your knowledge and network to help guide innovative Canadian companies to grow and prosper.  You are someone who can see the potential in a business and is driven to find the right resources and networks that can help move them to the next level. You know how to build and develop your extensive network of contacts in innovation, entrepreneurship, business and government business support programs in your region.  


You are known for your integrity, professionalism and your genuine curiosity.  You have excellent communication skills, are an active listener and can synthesize information quickly.


IRAP is a program that embraces evolution and agility.   We recognize the importance of working at the speed of business and are committed to continuous improvement. We need people who champion change, understand the importance of diversity and inclusion and look for ways to apply their knowledge and experience in innovative ways to the benefit of their clients.  

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


*Applicants must respond to all screening questions as indicated, failure to do so will results it automatic disqualification. Please note, there is no need to provide a cover letter.


  • This position requires a university degree in business administration, finance, management, marketing or a related field. 
  • A degree in engineering or science may also be considered.


For information on certificates and diplomas issued abroad, please see Degree equivalency


  • Significant experience in coaching and advising early-stage companies.
  • Extensive entrepreneurship or business management of SMEs that develop and commercialize technology-based products and services.
  • Experience researching and interpreting information and communicating effectively both in writing and verbally.
  • Significant experience building and managing relationships with businesses and/or government departments or programs which support innovative Canadian SMEs.
  • Experience in business development; strategic growth planning; developing and commercializing innovative products or services; and/or intellectual property management 


*Significant: 2-7 years 

Condition of Employment

  • Reliability Status
  • Must be able to travel locally, provincially and nationally.

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  • In-depth knowledge of the Canadian innovation system, Canadian business dynamics, commercialization of technology, and related economic and strategic issues.  
  • Knowledge of Regional and local private and public funding programs or sources, expertise and facilities, as well as an awareness of global opportunities relevant to innovative SMEs.
  • Ability to manage multiple projects simultaneously.
  • Ability to gather, analyse and disseminate competitive technical and business intelligence. 
  • Knowledge of business development, scouting and client relationship management.

Behavioural Competencies

  • Management services - Communication (Level 3)
  • Management services - Initiative (Level 3)
  • Management services - Networking (Level 3)
  • Management services - Client focus (Level 3)
  • Management services - Teamwork (Level 3)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services


View all competency profiles


Relocation assistance will be determined in accordance with the NRC's directives.


*Salary under review


The intent of this hiring action is to staff this position at the RCO-3 or RCO-4 level which is a mid to senior-career level position with a salary range of $ 105,785 to $ 148,657.


In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.


NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.


  • A pre-qualified list may be established for similar positions for a one year period.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.



Please direct your questions, with the requisition number (20178) to:


Telephone: 343-575-9808

Closing Date: 3 October 2023 - 23:59 Eastern Time



For more information on career tools and other resources, check out Career tools and resources


*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


Report a problem                                                Date modified: This page is updated continuously.