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Systems Operator

Priority may be given to the following designated employment equity groups:  women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*. 

* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.


City: Ottawa 

Organizational Unit: Real Property Planning and Management 

Classification: AD-3 

Tenure: Continuing 

Language Requirements: Bilingual Imperative BBB/BBB 


Work arrangements: Due to the nature of the work and operational requirements, this position will require some physical presence at the NRC work location identified, in the form of a hybrid work arrangement (a combination of working onsite and offsite).

The NRC Advantage

Great Minds. One Goal. Canada's Success.


The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.


At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system.  We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.


Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.


We are looking for a Systems Operator to support our Real Property Planning and Management Branch. The Systems Operator would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The Systems Operator interacts daily with research and office clients, technicians, administrators, trades people, service providers, procurement staff and contractors, all in support of research needs - ensuring the operation and maintenance of research facilities, buildings and campuses are vital. Working with such varied groups and their specialized scientific needs require keen technical insight, the ability to interrupt and simplify complicated requests all while being courteous and professional. The Systems Operator must have good listening, communication and interpersonal skills, be attentive to detail while ensuring the clients are confident that the service will be delivered as expected. 

In addition to responding to client needs, crucial administrative activities are an ongoing necessity such as documenting requests, entering data, providing feedback, dispatching, verify expenses, issuing reports, maintaining records, filing and building a services database. The capacity to manage multiple activities, shift focus, and deal with different and possibly difficult issues and or clients is a continual but rewarding challenge while providing the level of service expected by the NRC community in completing their research commitments.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


Successful completion of secondary school according to provincial standards.  


For information on certificates and diplomas issued abroad, please see Degree equivalency


  • Significant experience in providing front line client support or client services.
  • Significant experience in building management practices and building operations and maintenance
  • Significant experience with MS Office such as word, excel, outlook.
  • Basic experience with building operations or maintenance related software such as SAP-PM, ASSYST. 

*Basic – a few months and up to 2 years
*Significant – 2 to 6 years

Condition of Employment

Reliability Status

Language Requirements

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  • Solid understanding of building maintenance and related services (electrical, mechanical, plumbing, structural).
  • Advanced knowledge of building systems/components.
  • Solid ability to prioritize and manage conflicting priorities.
  • Solid attention to detail, ability to analyze data and ensure data integrity and accuracy. 
  • Solid ability to respond efficiently and professionally in a timely manner to building related inquiries.

Behavioural Competencies

  • Management services - Client focus (Level 2)
  • Management services - Communication (Level 2)
  • Management services - Conceptual and analytical ability (Level 1)
  • Management services - Results orientation (Level 1)
  • Management services - Teamwork (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services


View all competency profiles


Relocation assistance will be determined in accordance with the NRC's directives.


From $43,897 to $58,205 per annum. 


In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.


NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.


  • A pre-qualified list may be established for similar positions for a one year period.
  • Candidates who have Second Language Evaluation (SLE) test results with the Public Service Commission should include these results with their application.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.



Please direct your questions, with the requisition number (18571) to:


Telephone: 819-431-8570 

Closing Date: 14 February 2023 - 23:59 Eastern Time 



For more information on career tools and other resources, check out Career tools and resources


*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


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