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Senior Manager, Library and Information Management Client Support Services

City: Within a National Research Council Office across Canada 

Organizational Unit: Knowledge, Information and Technology Services 

Classification: RCO 

Tenure: Term 

Duration: 18 months 

Language Requirements: Bilingual Imperative CBC/CBC 

The NRC Advantage

Great Minds. One Goal. Canada's Success.


The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.


At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system.  We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.


Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.
We are looking for a Senior Manager, Library and Information Management Client Support Services to support NRC in the delivery of its research mandate, by providing strategic oversight over key aspects of integrated information, data, knowledge and library management services. The successful candidate will be a creative and flexible individual who works well in a challenging and changing environment. The ideal candidate would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

Working with the NRC community and integrated information management/technology (IM/IT) teams, you will:

  • Consult with clients and monitor trends and external factors, to define and evolve client services in the areas of library, information and data management.
  • Identify priorities and new service directions for knowledge services.
  • Conceptualize and develop strategies to ensure NRC-wide awareness of best practices for information and data management.
  • Focus on managing the people, processes and leading change within IM teams and with client adoption of IM practices.  
  • Participate in internal NRC, Government of Canada and external committees to ensure service alignment and effective sharing of best practices.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


Bachelor’s degree in a field relevant to the position.


ALA accredited M.L.S./M.L.I.S. degree is considered an asset. 

For information on certificates and diplomas issued abroad, please see Degree equivalency


  1. Extensive experience in the development and delivery of client-facing information services, such as library services, knowledge/research services, information and data management services.
  2. Extensive experience in developing and implementing policies, processes and performance measurement frameworks.
  3. Extensive experience leading teams and managing projects.
  4. Extensive experience managing human and financial resources.

Condition of Employment

Secret (II)

Language Requirements

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  1. Extensive knowledge of the principles, practices, methods, tools and solutions used to enable the delivery of client-focused information services.
  2. Knowledge of the legal and policy framework for the management of information and data in the Government of Canada, including the roles of central agencies, as well as current trends and approaches in information service delivery in a government context.
  3. Extensive knowledge of the theories, principles and practices associated with the design and delivery of services to clients, including training and awareness programs.
  4. Demonstrated ability to build teams and collaborative networks, manage change, and to develop and sustain stakeholder relationships in a research and innovation environment.

Behavioural Competencies

  • Management services - Client focus (Level 3)
  • Management services - Communication (Level 3)
  • Management services - Conceptual and analytical ability (Level 3)
  • Management services - Initiative (Level 3)
  • Management services - Teamwork (Level 3)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile(s): Management Services


View all competency profiles


Relocation assistance will be determined in accordance with the NRC's directives.


From $57,220 to $161,754 per annum. 


In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.


NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.


  • A pre-qualified list may be established for similar positions for a one year period.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.



Please direct your questions, with the requisition number (17523) to:


Telephone: 343-548-9537 

Closing Date: Posted until filled



For more information on career tools and other resources, check out Career tools and resources


*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


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