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Lead, Infrastructure Services

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.


* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities. 


City: Ottawa 

Organizational Unit: Real Property Planning and Management 

Classification: TO-4 

Tenure: Continuing 

Language Requirements: Bilingual Imperative BBB/BBB 

The NRC Advantage

Great Minds. One Goal. Canada's Success.


The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.


At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system.  We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.


Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.


We are looking for a Lead of Infrastructure Services to support our Real Property Planning and Management (RPPM) Branch in Ottawa, Ontario. The Lead Infrastructure Services would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.


Within the property management unit of RPPM is an Operations and Maintenance group that is responsible for delivery of contracted services such as janitorial, roads and grounds maintenance, hazardous waste disposal as well as managing a service contract for minor renovations and repairs to existing facilities performed by third party contractors ensuring that obligations and responsibilities with respect to these contracts are met, including; health and safety, security and financial.


The Lead Infrastructure Services also supervises Contract Administrators and other support personnel. The Lead Infrastructure Services responsibilities span a broad spectrum, covering all areas of Contract Administration, Financial Management, Time Management, Quality Management, Risk Management, Safety Management and Contract Administration.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


Completion of a three-year college diploma in Civil, Structural, Electrical or Mechanical Engineering Technology or equivalent combination of education and experience might be accepted.


The following certifications or training will be considered as an asset: 


  • Certified Facility Manager - International Facility Management Association (IFMA).
  • Certified Property Manager - Institute of Real Estate Management.
  • Facility Management Administrator Designation - Building Owners and Managers Institute (BOMI).
  • Real Property Administrator - Building Owners and Managers Institute (BOMI).
  • TDG
  • WHMIS 
  • Designated Substances Awareness 


For information on certificates and diplomas issued abroad, please see Degree equivalency


  • Significant* experience in simultaneously managing and administering numerous service contracts in an industrial or research environment involving multiple contractors/service agreements ensuring services are delivered in accordance with contract terms and conditions.
  • Significant* experience leading the process of renewing service contracts related to delivery of infrastructure services activities, ensuring that problems/deficiencies with existing contracts are addressed, preparing technical specifications including scope of work statements and service level standards, requesting quotations, and ensuring that contracts are tendered and implemented in a timely fashion.
  • Significant* experience in facilities operations and maintenance of install systems, services and equipment.
  • Experience using software solutions for preparing reports, development of spreadsheets, data analysis and presentations.   
  • Significant* experience with supervising employees including coaching, training and conducting performance reviews.
  • Experience working in a complex environment, serving a number of internal clients simultaneously and managing multiple concurrent tasks and priorities.
  • Experience in coordinating the on-site activities of contractors performing infrastructure improvement projects for minor construction and renovations.


* Significant is defined as four (4) to eight (8) years of experience.

Condition of Employment

Reliability Status

Language Requirements

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  • Solid knowledge in coordination and monitoring of multi-craft activities involving preventive, scheduled, and emergency maintenance, cleaning, repair and renovation of buildings, mechanical systems and/or roads and grounds
  • Solid knowledge of change management processes for addressing issues or concerns as identified during monitoring of systems, reviewing maintenance and service records.
  • Knowledge of the language of service contracts and the RFP/RFQ process, including preparation of RFP documents and evaluation of submissions.
  • Solid knowledge of best practices in managing and maintaining Infrastructure Services including roads and grounds, waste disposal, life safety systems such as generators, lifting devices, gas monitoring and detection, HVAC, etc.
  • Solid knowledge of Occupational Health and Safety codes, standards and regulations required to create and maintain a safe environment.
  • Solid knowledge of finance, HR, procurement and other management related principles, policies and procedures.
  • Knowledge of various Microsoft office applications, such as MS Outlook, Word and Excel.

Behavioural Competencies

  • Management services - Communication (Level 3)
  • Management services - Initiative (Level 3)
  • Management services - Results orientation (Level 3)
  • Management services - Teamwork (Level 3)
  • Management services - Organizational and environmental awareness (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Management Services


View all competency profiles


Relocation assistance will be determined in accordance with the NRC's directives.


From $73,744 to $94,839 per annum. 


In addition, the incumbent who meets the language requirements will  receive the Bilingualism Bonus of $800 per year.


NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.


  • Many of the daily tasks require physical activities including climbing, reaching, lifting and working on construction sites. 
  • Candidates who have Second Language Evaluation (SLE) test results with the Public Service Commission should include these results with their application.
  • In order to ensure a prompt and efficient processing of applications, candidates will be required to answer screening questions explaining how they meet each of the requirements of this position (education, experience, language requirements) by providing concrete examples. In addition, the candidate is encouraged to describe in detail when, where and how they gained the experience. Candidates will not be solicited for incomplete or possible missing information. Failure to provide appropriate or factual information in the application may result in the rejection of your application.  
  • A pre-qualified list may be established for similar positions for a one year period.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.



Please direct your questions, with the requisition number (19647) to:


Telephone: 613-993-0542 

Closing Date: 16 June 2023 - 23:59 Eastern Time



For more information on career tools and other resources, check out Career tools and resources


*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


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