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Head, Records Services

City: Ottawa 

Organizational Unit: Knowledge, Information and Technology Services 

Classification: AS-4 

Tenure: Continuing 

Language Requirements: Bilingual Imperative CBC/CBC 

The NRC Advantage

Great Minds. One Goal. Canada's Success.


The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.


At NRC, we know diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, an open and inclusive work environment, and contributing to a more inclusive Canadian innovation system. 


NRC welcomes all qualified applicants and encourages candidates to self-declare as members of the following designated employment equity groups: women, visible minorities, Aboriginal peoples and persons with disabilities.


Please advise of any accommodation measures required to enable you to be assessed in a fair and equitable manner. They are available to all candidates for further assessment. Related information received will be addressed confidentially.

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

The Knowledge, Information and Technology Services Branch is looking for a Head, Records Services to support Library and Information Management Services (LIMS) in delivering paper-based records services to our researchers and clients to support NRC decision-making, policy  development and program delivery.  The Head would be someone who shares our core values of Integrity, Excellence, Respect and Creativity. 


We know there are people with strong leadership skills that may not currently be in supervisory positions. Now you have an opportunity to make the most of your strengths regardless of your experience. We need someone who is willing to take on a challenge and bring their leadership skills to the task. 
The Head, Records Services is responsible for a team of employees who manage the life-cycle of NRC’s paper-based official records according to Government of Canada regulations, policies and directives. This includes overseeing records office operations including collection/submission from NRC business units across Canada; indexing/classification; filing; retrieval for clients in response to business, Access to Information and Privacy (ATIP) and litigation requests; retention scheduling; and disposition. Leading the team in establishing processes for records operations; the successful candidate monitors requests and maintains performance metrics/measures to evaluate services and continuously improve processes and service delivery. 

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


Post-secondary education in any field. 

Training and experience in the fields of records or information management would be considered an asset.


For information on certificates and diplomas issued abroad, please see Degree equivalency


  • Experience leading teams, managing human resources, and/or managing projects 
  • Experience analyzing and documenting business processes and making recommendations for improvement 
  • Experience in the design, application or delivery of paper based or electronic records management services considered an asset. 
  • Experience working with Government of Canada records management practices and principals as they apply to the retention and disposition of records in physical format would be an asset 
  • Experience managing, supervising or mentoring in a professional environment considered a strong asset 

Condition of Employment

Secret (II)

Language Requirements

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  • Knowledge of Government of Canada policies, directives and practices related to record keeping and information management 
  • Knowledge of records and file management systems, and electronic document and records management solutions 
  • Demonstrated ability to interact and communicate with stakeholders, clients, staff and management 
  • Knowledge of change management theory and practices would be an asset 

Behavioural Competencies

  • Supervisor - Developing others (Level 2)
  • Supervisor - Results orientation (Level 3)
  • Supervisor - Teamwork (Level 3)
  • Supervisor - Valuing people (Level 2)
  • Supervisor - Visioning/alignment (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile(s): Supervisor


View all competency profiles


Relocation assistance will be determined in accordance with the NRC's directives.


From $69,087 to $81,221 per annum. 

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year. 

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.


  • Candidates who self-Identify as being part of the following EDI groups will be given priority: visible minorities, aboriginal peoples and persons with handicaps.
  • In order to ensure a prompt and efficient processing of applications, candidates will be required to answer screening questions explaining how they meet each of the requirements of this position (education, experience, language requirements) by providing concrete examples. In addition, the candidate is encouraged to describe in detail when, where and how they gained the experience. Candidates will not be solicited for incomplete or possible missing information. Failure to provide appropriate or factual information in the application may result in the rejection of your application.
  • A pre-qualified list may be established for similar positions for a one year period.
  • This position is being advertised internally and externally simultaneously, however first consideration will be given to internal NRC applicants. 
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.



Please direct your questions, with the requisition number (14024) to:


Telephone: 613-990-4498 

Closing Date: 28 September 2021 - 23:59 Eastern Time



For more information on career tools and other resources, check out Career tools and resources


*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


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