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Cloud Software Solutions Analyst

City: Ottawa; Within a National Research Council Office across Canada 

Organizational Unit: Knowledge, Information and Technology Services 

Classification: CS-2 

Tenure: Continuing 

Language Requirements: Bilingual Imperative BBB/BBB 


Assignments and secondments may be considered according to NRC's policies.


NOTE: This is a reposting and has been modified.

The NRC Advantage

Great Minds. One Goal. Canada's Success.


The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.


At the NRC, we know that diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, a safe and respectful work environment, and contributing to a more inclusive Canadian innovation system.  We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process.


Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.


We are looking for a Cloud Software Solutions Analyst to be a member of our Research Platform Support team. The Analyst would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

This position will be a member of our Research Platform Support team responsible for supporting NRC’s Microsoft M365 environment and managed services (e.g. Gitlab). The incumbent will setup and maintain managed services in Windows and Linux environments, also supporting and administrating M365 products.  The successful candidate will also be responsible for maintaining and completing technical documentation of the services and platforms.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


A University degree or college diploma in a field related to the position, such as (but not limited to) Computer Science or Computer Engineering.


For information on certificates and diplomas issued abroad, please see Degree equivalency


  1. Recent** and significant* experience supporting and administering the M365 platform.
  2. Recent** and significant* experience supporting and administering Linux and Windows platforms in Microsoft Azure.
  3. Recent** and significant* experience with scripting using a language such as PowerShell, Bash and Python.
  4. Significant* experience providing computing support, analyzing, troubleshooting, and resolving complex platform and software problems.
  5. Significant* experience in creating and updating technical documentation.
  6. Experience working as a team and collaborating with members of other teams.

* Significant is defined as 2 to 5 years of experience.
** Recent is defined as within the last five years.



  • Experience in administering and supporting M365 services.
  • Experience in administering and supporting Microsoft Azure services. 
  • Experience with PowerShell or Azure Command-Line Interface (CLI).
  • Experience with relational databases (provide a list of DB experience).
  • Experience in building, configuring and installation of open-source software.
  • Experience configuring and supporting webservers on Linux and Windows.
  • Experience with cloud computing platforms and the development of related analytical, access, and security tools.
  • Experience with multiple scripting languages.
  • Experience securing infrastructure, platform and web applications, for example, Protected B, Medium Integrity Medium Availability (PBMM) level or Center for Internet Security (CIS) standards.

Condition of Employment

Secret (II)

A Secret clearance must be obtained within 12 months of employment.

Language Requirements

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  1. Knowledge of Microsoft Azure and M365 administration.
  2. Knowledge of security aspects of Linux or UNIX infrastructure.
  3. Knowledge of scripting languages such as PowerShell, Bash and Python.
  4. Ability to apply basic project management practices and principles to challenges and situations.

Behavioural Competencies

  • Technology support - Client focus (Level 2)
  • Technology support - Communication (Level 2)
  • Technology support - Conceptual and analytical ability (Level 2)
  • Technology support - Initiative (Level 2)
  • Technology support - Teamwork (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Technology Support


View all competency profiles


Relocation assistance will be determined in accordance with the NRC's directives.


From $74,552 to $93,612 per annum. 

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $176 per month.


NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.


  • A pre-qualified list may be established for similar positions for a one year period.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • We thank all those who apply, however only those selected for further consideration will be contacted.



Please direct your questions, with the requisition number (17123) to:


Telephone: 343-548-9537 

Closing Date: Posted until filled.



For more information on career tools and other resources, check out Career tools and resources


*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


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