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Client Engagement Advisor

City: We are currently staffing for positions in Ottawa, Winnipeg and Regina/Saskatoon as well as anticipatory staffing for Halifax, Boucherville/Montreal, Ontario (location TBD) and BC (location TBD).

Organizational Unit: Industrial Research Assistance Program 

Classification: RCO 

Tenure: Continuing  

Language Requirements: Various Linguistic Profiles depending on region.

The NRC Advantage

GREAT MINDS. ONE GOAL. CANADA'S SUCCESS. 

 

The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.

 

We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.

 

At NRC, we know diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, an open and inclusive work environment, and contributing to a more inclusive Canadian innovation system. 

 

NRC welcomes all qualified applicants and encourages candidates to self-declare as members of the following designated employment equity groups: women, visible minorities, aboriginal peoples and persons with disabilities.

 

Please advise us of any accommodation measures required to enable you to be assessed in a fair and equitable manner. They are available to all candidates for further assessment. Related information received will be addressed confidentially.

Your Challenge

The National Research Council of Canada (NRC) itself is home to one of the country’s best known government support programs for small and medium-sized innovative companies – the Industrial Research Assistance Program, commonly known as IRAP.  In 2018, the Government of Canada designated IRAP as one of four flagship programs that will consolidate program initiatives and focus on providing customized support that Canadian businesses need to succeed and grow.

The uniqueness of IRAP has been the method in which NRC provides services to companies through a network of field staff including Industrial Technology Advisors.  These people deliver both advice to our clients to further their business growth, and in some situations, make the case for IRAP to fund their client’s innovative projects.  
 

In 2019 IRAP is introducing a field team of Client Engagement Advisors whose role will include scouting for new IRAP clients; providing advisory services to new and existing IRAP clients and helping innovative Canadian SMEs understand how IRAP and other government programs can work together to support their growth. Do you think you have what it would take to be part of this dynamic and exciting team? Are you passionate about clients? Love getting involved in providing timely and impactful advice to innovative firms? Have a gift at sharing your wisdom with others and finding the way that will help them succeed? 

Your Challenge continue

We are looking for highly qualified Client Engagement Advisors to support our multiple technical sectors and regional offices across the country. Seasoned industry professionals who are absolutely enthusiastic about helping innovative Canadian companies grow and prosper are the best fit for our team. We need people who see the potential in a business and are driven to find the resources that can move the firm to the next level.  Our clients need energetic and engaged professionals to guide them as they grow.  


As an ideal member of this team, you are focused on results, but you also understand that large success can sometimes mean taking risks.  You are honest and frank, but at the same time offer a gentle helping hand to your clients. You are also a technology convener and will thrive in our environment and create success all around you.

 

IRAP is a program that is growing rapidly and full of opportunity and excitement.   We are changing fast and must remain agile.  But more than this – so are our clients.   We need people who champion change and look for ways to apply their vast knowledge and experience in innovative ways to the benefit of their clients. The Client Engagement Advisors must share our core values of Integrity, Excellence, Respect and Creativity.

 

This job poster is a general call to action for locations across our country. The job action is going to remain open for anticipatory staffing and we will be screening and assessing potential candidates throughout the next six months.   Apply early and don’t miss out on our opportunities.  
 

Are you ready to be part of Canada’s tomorrow?

Screening Criteria

Screening is conducted based on understanding how you meet both the Education and the Experience criteria discussed in this poster below. As such, candidates should provide a cover letter that clearly articulates their knowledge of the innovation ecosytem and what value they could bring to this position.

Education

This position requires a university degree in engineering, science, or a related field. 
 

An advanced degree in business administration, finance, management, marketing or a related field may also be considered.

 

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience

Significant = 2-7 years and Extensive = over 7 years.

 

  • Extensive entrepreneurship and /or business management in the context of SMEs that commercialize technology-based products and services.
     
  • Experience researching and interpreting information and communicating effectively both in writing and verbally.
     
  • Significant experience building and managing relationships with businesses and/or government departments or programs which support innovative Canadian SMEs.
     
  • Experience in international business development; strategic growth planning; developing and commercializing innovative products or services; and/or intellectual property management will be considered an asset.
Condition of Employment

Reliability Status
 

Valid driver's license and access to the use of a vehicle

 

Travel will be required

Language requirements

Various Linguistic Profiles depending on region.

 

Information on language requirements and self-assessment tests

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies
  • In-depth knowledge of the Canadian innovation system, Canadian business dynamics, commercialization of technology, and related economic and strategic issues.  
     
  • Knowledge of Regional and local private and public funding programs or sources, expertise and facilities, as well as an awareness of global opportunities relevant to innovative SMEs.
     
  • Knowledge of Project management methodologies.
     
  • Ability to manage multiple projects simultaneously.
     
  • Ability to gather, analyse and disseminate competitive technical and business intelligence. 
     
  • Knowledge of business development, scouting and client relationship management.
Behavioural Competencies
  • Management services - Communication (Level 3)
  • Management services - Initiative (Level 3)
  • Management services - Networking (Level 3)
  • Management services - Client focus (Level 3)
  • Management services - Teamwork (Level 2)
Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile(s):  Management Services

 

View all competency profiles

Relocation

Relocation assistance will be determined in accordance with the NRC's directives.

Salary Range

From $52,854 to $149,416 per annum. 

 

Notes
  • Assignments and secondments may be accepted

  • A pre-qualified list may be established for similar positions for a one year period.
  • NRC employees enjoy a wide-range of benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • The incumbent must adhere to safe workplace practices at all times.
  • Priority may be given to qualified candidates who self identify as members of the following designated groups: Women, Visible Minorities, Aborignial Peoples and Persons with Disabilities. 

 

 

Please direct your questions, with the requisition number (7035) to:

E-mail: NRC.NRCHiring-EmbaucheCNRC.CNRC@nrc-cnrc.gc.ca

Telephone: 613-993-7179 

Closing Date: Posted until filled

 

 

For more information on career tools and other resources, check out Career tools and resources

 

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.

 

Date Modified: 2019-07-15

If you encounter accessibility issues using this site, please call 1-613-993-0762 or email us at NRC-Staffing/CNRC-Dotation@canada.ca for assistance.

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