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Claims administration and HSE reporting officer

City: Ottawa 

Organizational Unit: Health, Safety and Environment Branch 

Classification: AS-5 

Tenure: Continuing 

Language Requirements: Bilingual Imperative CCC/CCC 

The NRC Advantage



The National Research Council of Canada (NRC) is the Government of Canada's largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.


We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.

At NRC, we know diversity enables excellence in research and innovation. We are committed to a diverse and representative workforce, an open and inclusive work environment, and contributing to a more inclusive Canadian innovation system. 

NRC welcomes all qualified applicants and encourages candidates to self-declare as members of the following designated employment equity groups: women, visible minorities, aboriginal peoples and persons with disabilities.

Please advise of any accommodation measures required to enable you to be assessed in a fair and equitable manner. They are available to all candidates for further assessment. Related information received will be addressed confidentially.

Your Challenge

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for a Claims administration and HSE reporting officer to support our Health, Safety and Environment Branch (HSE). The Claims administration and HSE reporting officer would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The National Research Council operates labs and research facilities across the country, each with its own unique challenges related to health, safety and environmental management.  NRC is involved with innovative research in transportation, engineering, life and medical sciences, and emerging technologies in computer science, electronics, astronomy and nanotechnology.  Each area presents a wide and exciting variety of health, safety and environment related aspects ranging from worker health and protection, to animal safety, biosafety, radiation safety, hazardous materials management, noise and air emissions, waste waters, species at risk, and the list goes on.

NRC’s Health, Safety and Environment Branch proactively establishes, promotes and implements best practices in health, safety and environmental management. The HSE Branch provides enabling and support services to NRC’s Research & Development activities, assuring the health and safety of our employees, our neighbouring communities and our environment.

Within the HSE Branch, the Policy Development and Reporting group is mandated to lead and deliver the corporate HSE programs across the NRC with respect to the design, development, implementation, and monitoring of the HSE operational framework and infrastructure including strategies, planning and accountability framework, policies, procedures, guidelines, incidents and reducing risks investigation and reporting.

As the Claims administration and HSE reporting officer, you will be the primary point of contact and have overall responsibility for the reporting of incidents to regulators and claims management with various worker’s compensation systems across Canada (largely WSIB in Ontario).  In addition, the role also encompasses internal/external HSE reporting function for the NRC.

Your Challenge, continued

You will be required to provide advice and direction to management in all matters related to worker’s compensation claims administration which include claim appeals.  Your team will track all incident and claim activities, prepare monthly reports detailing all claim/injury statistics, interpret and analyze reports, and inform management of any significant patterns or trends in accident/illness experiences. As the enabler of the corporate HSE reporting functions, you will further oversee the analysis and delivery of effective, efficient and accurate reporting of the entire HSE program performance for NRC, within each Research Centre/Branch/IRAP (C/B/I), NRC Management and external agencies.

To be successful in this role, you will be process-oriented and methodical and will need to have an exceptional ability to consistently juggle concurrent priorities with multiple timelines. You will be a dynamic and positive individual who is focused on providing and processing information accurately in a clear and understandable format to move activities forward efficiently and smoothly for all involved stakeholders.

If you are a self-starter, results-driven, personally embrace change and committed to continuous improvement and development, we want you to join our team!

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


  • College diploma in a relevant discipline.
  • Bachelor’s degree from a recognized university in a relevant field may be considered an asset.


For information on certificates and diplomas issued abroad, please see Degree equivalency


  • Experience administrating Worker’s Compensation Board (WCB) systems and processes, claims, information management and reimbursements. 
  • Experience managing Ontario WSIB claims and systems may be considered an asset.
  • Experience monitoring Hazardous Occurrence and Incident Reporting (HOIR) and claims for quality and compliance including managing corporate reporting activities, ideally in the area of health, safety and environment.
  • Experience collaborating with key internal stakeholders and with external regulators.
  • Experience leading and managing human resources.

Condition of Employment

Secret (II)

Language requirements

Bilingual Imperative CCC/CCC 


Information on language requirements and self-assessment tests

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

  • Knowledge of the federal regulations including reporting concerning occupational injuries and occupational diseases within Government of Canada context.
  • Knowledge of WCB claims initiation, reporting, and management within the Government of Canada context.
  • Advanced knowledge of Ontario WSIB law, policy, processes and WSIB Act provisions may be considered an asset.
  • Demonstrated ability to organize work and establish efficient processes to manage and respond promptly, correctly and courteously to multiple demands in a fast-paced environment.
  • Ability to provide HSE advice, interpretations, guidance, trend analyses and recommendations to supervisors, senior and executive management, including workplace HSE committees or representatives.
  • Ability to lead and supervise human resources.

Behavioural Competencies

    Competency Profile(s)

    • Communication Level 2 – Fosters two-way communication
    • Conceptual and analytical ability Level 2 – Applies broad analysis to reach conclusions
    • Results orientation Level 3 – Seeks to improve organisational performance
    • Teamwork Level 3 – Demonstrates leadership in teams
    • Initiative Level 2 – Seeks and meets challenges

    For this position, the NRC will evaluate candidates using the following competency profile(s): Management Services


    View all competency profiles


    Relocation assistance will be determined in accordance with the NRC's directives.

    Salary Range

    From $77,776 to $87,092 per annum. 


    In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.


    • A pre-qualified list may be established for similar positions for a one year period.
    • NRC employees enjoy a wide-range of benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.
    • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
    • The incumbent must adhere to safe workplace practices at all times.


    Please direct your questions, with the requisition number (6739) to:


    Telephone: 613-991-4116 

    Closing Date: 23 May 2019 - 23:59 Eastern Time



    For more information on career tools and other resources, check out Career tools and resources


    *If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.


    Date Modified:2019-05-08

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